Senior Claims Rep, Casualty (SIU) – Hybrid or Remote

About the role

Mapfre is looking for an experienced casualty claims professional to handle complex Bodily Injury, No-Fault, Med Pay, UM/UIM and fraud-related claims while managing litigation exposure and delivering strong customer service. The role suits someone who works independently, collaborates with legal and investigative partners and protects customers and the organization through strategic claim handling. It is open to candidates in Webster or remote in Massachusetts.

Key responsibilities

• Investigate complex claims, including Bodily Injury, PIP/No-Fault, Med Pay, UM/UIM and suspected fraud, using recorded statements, scene reviews, witness interviews, database research and field investigators.
• Analyze policy coverage, liability exposures, damages and applicable statutes across multiple jurisdictions, and evaluate medical treatment and wage-loss claims.
• Negotiate settlements through phone conferences, mediations, arbitrations and face-to-face discussions, and maintain accurate reserves and claim expenses.
• Direct and oversee defense counsel on litigated claims, take part in depositions, examinations under oath and trials, and respond to regulatory inquiries and consumer complaints.
• Ensure compliance with state regulations and company standards, and mentor less experienced adjusters.

Required profile

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of casualty claims handling, including Bodily Injury and related coverages.
• Ability to obtain and maintain the required state adjuster license.
• Preferred: experience with SIU, fraud-related or highly complex claims, litigation management, insurance coursework or certifications, bilingualism, and experience with attorneys, medical experts and law enforcement.

Required skills

• Strong investigative, analytical and negotiation skills.
• Experience interpreting insurance policies, coverage provisions and statutes.
• Excellent written and verbal communication and ability to manage multiple priorities.

What we offer

• Typical salary range of $52,100 - $82,200; some roles eligible for commission and/or bonus.
• Paid time off, 401(k) with company matching, medical, dental and vision coverage.
• STD, LTD, life insurance, FSA, HSA and wellness programs.
• Tuition reimbursement, leadership programs and internal mobility.