Claims Innovation & Customer Experience Internship

About the role

Join Mapfre’s paid 10‑week Summer Internship Program and work within the Claims department, where business, technology and customer experience intersect. You will gain hands‑on exposure to real claim situations, both in the office and in the field, while contributing ideas to improve processes.

Key responsibilities

• Shadow Claims professionals across multiple specialties, observing real‑world claim situations and customer interactions.
• Identify opportunities to improve processes and customer experiences and collaborate on an innovation‑focused project.

Required profile

• Rising junior or senior pursuing a Bachelor’s degree in Business, Finance, Accounting, Analytics, Information Systems, Computer Science or a related field.
• Strong communication, collaboration and problem‑solving abilities with an interest in business, technology, analytics, customer experience or insurance.

Required skills

• Familiarity with Guidewire claims software.
• Basic coding, programming or data‑analytics experience (e.g., Python, SQL) is a plus.

What we offer

• Paid internship ($20‑$22 per hour) with mentorship, networking and professional development opportunities.
• Real‑world exposure to Claims careers, field operations and innovative technology solutions.