Room Service Supervisor – Luxury Hotel

About the role

Four Seasons Hotel and Private Residences New Orleans is seeking an energetic leader to head its In‑Room Dining team. As a Room Service Supervisor you will champion a culture of excellence, guiding a talented crew to deliver personalized, high‑quality in‑room dining experiences for our guests.

Key responsibilities

• Lead daily In‑Room Dining operations, training, coaching and motivating staff while upholding Four Seasons service standards.
• Communicate guest preferences and special requests to the kitchen, verify order accuracy and ensure timely, polished delivery.
• Maintain a pristine, well‑organized service area, meeting luxury hospitality cleanliness and efficiency expectations.
• Oversee amenity and guest request fulfillment, monitor service recovery opportunities and complete reports to continuously improve the guest experience.

Required profile

• High School Diploma or equivalent.
• Prior supervisory experience preferred.
• Minimum of one year of food‑service experience.
• Valid work authorization in the United States.

Required skills

• ServSafe certification.
• TIPS certification.