Registration Representative – Evening Shift

About the role

The Registration Representative works evenings to coordinate patient registration, insurance verification, and scheduling for Lehigh Valley Health Network. The position involves direct interaction with patients by phone and in‑person, ensuring accurate demographic and clinical data collection and facilitating financial clearance.

Key responsibilities

• Interview patients to gather demographic, insurance, and clinical information.
• Collect out‑of‑pocket fees, create financial estimates, and refer to counseling resources as needed.
• Verify insurance eligibility, scan documentation, and secure required signatures for reimbursement.
• Interpret physician orders, review daily schedules for potential issues, and maintain registration accuracy.

Required profile

• High School Diploma or GED.
• At least 1 year of customer‑service experience or experience in a hospital/physician office.
• Ability to combine compassion with professional skills and interact with a diverse patient base.
• Successful completion of required training within two attempts.

Required skills

• Computer proficiency and typing speed.
• Knowledge of medical terminology (preferred).
• Bilingual communication ability (preferred).