Patient Experience Coordinator, Plastic Surgery

About the role

A fast-growing SaaS company, Adoreal, is recruiting on behalf of one of its partner practices: a high-end, luxury plastic surgery practice in Naples, Florida. This is an on-site, front-of-house role that blends the warmth of a luxury guest experience with the structure of a medical practice. You will be the first face patients see, guiding them from their first phone call or consultation through post-procedure follow-up.

Key responsibilities

• Greet and check in patients and guests warmly, and manage a multi-line phone system, answering inquiries and routing calls.
• Schedule, confirm and manage appointments across providers, treatments and procedures.
• Maintain a polished, organized front office and process check-in/check-out, collect payments and manage intake paperwork and consent forms.
• Maintain accurate patient records in Adoreal's EHR system.
• Guide patients through pre- and post-procedure instructions, coordinate with physicians, aestheticians and clinical staff, and follow up on recovery and retention.
• Help patients navigate financing, scheduling and logistics, and uphold discretion and privacy.

Required profile

• Must live locally in or near Naples, FL; this is an on-site role.
• Polished, professional appearance and demeanor, highly organized and detail-oriented, able to handle multiple patients and schedules at once.
• Proactive self-starter, genuinely comfortable in a medical/clinical environment with patients.
• Excellent written and verbal communication, with a warm, client-service orientation.
• Prior experience in aesthetics, cosmetics, dermatology, plastic surgery or another medical/clinical setting, or in luxury hospitality such as five-star hotels, resorts or spas (highly preferred).