Operations Specialist - Senior Living

About the role

The Experience Senior Living Team is looking for an experienced Operations Specialist to provide leadership and operational support across its senior living communities. The role suits someone who has previously held an Executive Director position and understands senior living operations, financial management, sales and staff development. The specialist travels to properties as an interim Executive Director when there are vacancies or operational challenges, and trains and develops new and current Executive Directors. The position covers communities in Colorado, Florida, Virginia, Ohio and Indiana, with expected travel of 100%.

Key responsibilities

• Serve as temporary Executive Director at communities facing vacancies, staffing shortages or operational challenges, keeping resident care and team management at a high standard.
• Partner with community teams on staffing, financial, sales and operational issues to improve occupancy, expense control, team and resident satisfaction.
• Assist in onboarding, mentoring and training newly hired Executive Directors.
• Support existing Executive Directors with on-site coaching, best practices sharing and leadership training.
• Ensure communities follow state and federal regulations, corporate policies and industry best practices.
• Assess operational performance, identify improvements and implement action plans for efficiency, revenue growth and team effectiveness.
• Work with regional leadership, department heads and corporate teams and report findings and recommendations.

Required profile

• Proven leadership experience as an Executive Director in a senior living environment, including assisted living, memory care and independent living.
• Strong understanding of senior living regulations, financial management and operational best practices.
• Experience coaching, training and mentoring leadership teams.
• Ability to travel and work in the communities, sometimes for extended periods.
• Strong problem-solving, communication and decision-making skills, and a passion for senior care.

What we offer

• Medical, dental, vision, STD/LTD, life and voluntary life insurance.
• 401k with employer matching.
• Paid holidays and up to 20 days PTO in the first three years.

Employment is contingent on passing a background screening in line with Florida law and company policy; some positions may require fingerprinting and Level 1 or Level 2 screening.