Mid-Market Account Manager

About the role

Replit is seeking a Mid-Market Account Manager to drive retention, expansion, and customer success for its AI‑powered software creation platform. The role focuses on helping customers maximize value while contributing to sustainable revenue growth.

Key responsibilities

• Own the relationship for an assigned portfolio, ensuring high satisfaction, retention, and expansion.
• Lead onboarding programs that accelerate time‑to‑value and platform adoption.
• Guide customers through new features such as Agent 3, Plan Mode, and automation tools.
• Execute renewal processes with a focus on expansion and long‑term partnership development.
• Maintain accurate health scores and renewal forecasts in Hubspot.
• Gather and communicate customer feedback to champion their interests within Replit.

Required profile

• 3‑5+ years in Customer Success, Commercial Account Management, or technical sales, preferably SaaS or developer tools.
• Proven track record of meeting renewal and expansion revenue targets.
• Excellent communication skills, able to explain technical concepts to non‑technical audiences.
• Self‑motivated with strong time‑management and organizational abilities.

Required skills

• Proficiency with Hubspot CRM.
• Experience using ZoomInfo and LinkedIn Sales Navigator.
• Familiarity with customer‑success and analytics platforms.
• Comfort with data analysis to drive success metrics.

What we offer

• Competitive salary and equity.
• 401(k) with 4% match (US only).
• Health, dental, vision, and life insurance.
• Paid parental, medical, and caregiver leave.
• Flexible time off and holidays.
• Commuter benefits, wellness stipend, and office amenities.
• Quarterly team gatherings and autonomous work environment.