IT Ops / Helpdesk Specialist (Hybrid, San Francisco)

About the role

Bright Data is looking for a proactive IT Ops / Helpdesk Specialist to be the first point of contact for employees needing technical assistance. You will support Windows and macOS environments, manage user identities, and ensure a smooth onboarding and off‑boarding experience in a hybrid work setting.

Key responsibilities

• Provide Tier 1 and Tier 2 support for Windows and macOS devices, both on‑site and remotely.
• Manage user accounts, access, and authentication via Okta and Microsoft Entra ID, including MFA and SSO.
• Administer SaaS applications, handling provisioning, licensing, and permissions.
• Own the employee onboarding and off‑boarding processes, preparing devices and configuring accounts.
• Troubleshoot hardware, peripherals, and conference room equipment.
• Support Microsoft Office 365 and Google Workspace at a basic admin level.
• Track tickets in the helpdesk system, meeting SLAs and keeping users informed.
• Collaborate with InfoSec and IT Operations on security best practices, patching, and endpoint protection.
• Contribute to IT projects, automation initiatives, and process improvements.

Required profile

• 4+ years of experience in IT Helpdesk, Desktop Support, or IT Operations.
• Hands‑on experience with Windows and macOS endpoints in a corporate setting.
• Strong knowledge of Okta and Microsoft Entra ID lifecycle management.
• Experience administering Google Workspace and SaaS applications.

Required skills

• Windows operating system
• macOS operating system
• Okta (SSO, MFA, lifecycle)
• Microsoft Entra ID (users, groups, policies)
• SaaS application administration
• Microsoft Office 365
• Google Workspace
• Hardware and peripheral troubleshooting
• Ticketing/helpdesk system usage
• Security best practices, patching, endpoint protection

What we offer

• Dynamic, collaborative work environment
• Hybrid model: 4 days onsite, 1 day remote
• Opportunities for professional growth and certifications
• Exposure to modern IT tools, automation, and cutting‑edge technologies
• Direct impact on employee experience across the company