IT Engineer – Onsite IT Specialist (NYC or SF)

About the role

Cognition is an applied AI lab building end‑to‑end software agents. We are looking for an onsite IT Engineer who will own our technology infrastructure, manage identity and access, and provide day‑to‑day support for a fast‑growing, talent‑dense team.

Key responsibilities

• Implement and manage productivity tools for engineering and GTM teams.
• Provide timely technical support, including device troubleshooting and conferencing systems.
• Develop automated workflows to reduce manual IT tasks.
• Administer Okta, MDM solutions, and SaaS platforms such as Google Workspace, Microsoft Office 365, Slack, and Zoom.
• Order, configure, deploy, and maintain laptops and other hardware across offices.
• Enforce security best practices and maintain compliance across all systems.
• Create clear documentation and maintain an inventory of IT assets and licenses.

Required profile

• 3+ years of experience in a technical IT support role.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Experience with Okta administration and Okta Workflows automation.
• Proficiency with MDM solutions such as Kandji, JAMF, or Intune.
• Strong knowledge of Google Workspace and Microsoft Office 365 administration.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).

Required skills

• Okta
• Okta Workflows
• Kandji / JAMF / Intune (MDM)
• Zoom, Microsoft Teams, Slack
• Google Workspace
• Microsoft Office 365
• TCP/IP, DNS, DHCP
• Python scripting / API integration
• Cisco Meraki Wi‑Fi and cabling