Head of Customer Growth

About the role

RevenueCat is seeking a senior leader to build and run a Customer Growth operating system that helps app businesses scale revenue. This role goes beyond traditional Customer Success, combining strategic account coverage, growth advisory, education, and product adoption.

Key responsibilities

• Define and own the Customer Growth strategy across all customer segments, from high‑value accounts to the long tail.
• Lead the multi‑lane function that includes CSMs, Growth Advisory, Growth Advocacy, and Customer Enablement.
• Set segmentation, coverage models, and investment plans based on value, potential, adoption, and risk.
• Partner with Product, Marketing, Sales, and Data to drive product adoption and turn customer insights into improvements.
• Establish metrics, operating cadences, headcount plans, and executive communication for the function.

Required profile

• Proven experience leading customer‑facing teams at a senior level, preferably in SaaS or app monetization.
• Strong commercial awareness with the ability to diagnose growth bottlenecks and design scalable solutions.
• Ability to work in a remote‑first environment and collaborate across product, data, and sales functions.