Field Service Professional – Smart Home Technology

About the role

Join Vivint Smart Home, an NRG‑owned leader in connected home solutions, as a Field Service Professional in Ogden, UT. You will combine technical expertise with a consultative sales approach to install and upgrade cutting‑edge smart home equipment while delivering exceptional customer experiences.

Key responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems at customer residences.
• Assess each home’s setup and recommend additional equipment or service upgrades that enhance safety and convenience.
• Educate homeowners on system operation, ensuring they feel confident using their new technology.
• Maintain accurate service records and report any issues to the support team.
• Participate in ongoing training and coaching to develop both technical and sales skills.

Required profile

• Strong customer‑first attitude with the ability to build rapport and act with integrity.
• Sales mindset – experience in retail, B2C sales, insurance, or service‑based sales is a plus.
• Willingness to learn and adapt in a fast‑paced, technology‑driven environment.

Required skills

• Installation of security cameras.
• Installation of smart locks.
• Home automation system installation and troubleshooting.
• Basic cable/satellite installation experience (preferred).

What we offer

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Company vehicle, gas card, and paid drive time.
• 4‑day work weeks (4/10 schedule, includes Saturdays) for better work‑life balance.
• All tools, a cell phone, tablet, and paid licensing required for the role.
• 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, employee stock purchase program, and employee pricing on smart home equipment.
• Opportunity to earn a yearly company‑paid incentive trip.