Customer Success Specialist

About the role

LeadFuze is looking for an experienced Customer Success Specialist to help our customers get more customers. You will own the end‑to‑end success process, ensuring customers receive massive value and remain lifelong users.

Key responsibilities

• Drive renewal rates, reduce churn, and expand revenue through cross‑sell and up‑sell.
• Map and optimize the customer journey, defining listening points and standardized interventions.
• Manage onboarding, training, professional services, support, renewals, and advocacy activities.
• Define and track operational metrics, reporting to executive leadership and the board.
• Provide sales‑related advice, deliver weekly webinars, and produce two blog pieces per month.

Required profile

• 3+ years leading customer‑facing teams, preferably in a software company.
• Strong empathy for customers combined with a passion for revenue growth.
• Analytical, process‑oriented mindset with a desire for continuous learning.
• Excellent communication, presentation, and persuasive negotiation skills.

Required skills

• Proficiency with support systems and customer marketing software.
• Experience using reference and advocacy solutions.

What we offer

• Paid holidays plus 3 weeks PTO in the first year, increasing to 4 weeks after one year.
• Salary range $54,000 – $60,000 per year, based on experience.
• Fully remote work (US‑based) with Pacific‑time schedule.