Cargo Officer – Dallas/Fort Worth

About the role

Emirates SkyCargo is seeking a Cargo Officer to oversee day‑to‑day cargo operations at its Dallas/Fort Worth hub. The role ensures efficient handling, regulatory compliance and high‑quality service for both internal and external customers.

Key responsibilities

• Provide superior and consistent service to existing and potential customers, directly and in partnership with GHA.
• Plan, organise and coordinate operational activities to achieve optimal efficiency and productivity.
• Monitor GHA service delivery, address shortcomings promptly and recommend process improvements.
• Resolve operational issues such as delays, disruptions, cargo mishandling and transfer cargo.
• Review, collate and compile cargo documentation in line with local regulations and company policies.
• Ensure accurate completion of post‑flight activities, including dispatch of messages and filing.
• Investigate and respond to queries, complaints and claims, restoring customer confidence.
• Update and maintain cargo systems, produce and analyse periodic reports and statistics.
• Motivate, train and give feedback to staff, manage performance and conduct appraisals.
• Supervise cargo operations safely and efficiently, deputise for the Cargo Manager when required.

Required profile

• Knowledge of Dangerous Goods regulations and a valid DG certificate.
• Familiarity with Advanced Load Control, Weight & Balance procedures and Live Animal Regulations.
• Proficiency with PC applications, including Microsoft Word, Excel and email.

Required skills

• Dangerous Goods regulations
• DG certification
• Advanced Load Control
• Weight & Balance procedures
• Live Animal Regulations
• Microsoft Word
• Microsoft Excel
• Email communication