Assistant Manager, Operations

About the role

Join APM Terminals Elizabeth as an Assistant Manager, Gate Operations, overseeing inbound and outbound gate activities in one of North America’s busiest port complexes. You will lead union labor, ensure safety, and drive operational excellence in a fast‑paced environment.

Key responsibilities

• Direct Head Clerks and hourly union clerks in daily gate operations, ensuring safety and efficiency.
• Deploy labor and gate resources to maximize productivity and meet customer service objectives.
• Monitor attendance, authorize overtime, and maintain accurate payroll records.
• Process gate transactions accurately using Navis N4/XPS, TERMPoint, and related systems.
• Make real‑time decisions on labor allocation, lane assignments, and workflow priorities.
• Administer discipline, support grievance resolution, and work within labor agreements.
• Track performance metrics and support continuous improvement initiatives.

Required profile

• Bachelor’s degree in Operations Management, Logistics, Supply Chain, Business Administration or related field.
• 1–3 years of experience in operations, logistics, transportation, or terminal environments.
• Experience supervising labor in a unionized setting and handling grievance processes.
• Ability to obtain or renew a TWIC card and Port Access Card.

Required skills

• Familiarity with Terminal Operating Systems such as Navis N4/XPS.
• Experience with appointment systems like TERMPoint and ORBITA.
• Ability to interpret operational data and Power BI dashboards.

What we offer

• Opportunities to support gate modernization and new operational technologies.
• Exposure to a complex terminal environment with cross‑functional collaboration.
• Continuous learning through Lean, continuous improvement, and operational excellence initiatives.