Client Experience Lead

About the role

The Client Experience Lead is the first human voice a client hears and the bridge between client needs and flawless service. Working remotely, you will manage high‑touch communications and precise data entry for luxury ground transportation reservations.

Key responsibilities

• Serve as the warm, calm, confident first point of contact for all incoming calls and emails using the Premier Voice.
• Enter, update, and manage reservations, client profiles, billing, and affiliate details in LimoAnywhere with zero margin for error.
• Coordinate handoffs with the Chauffeur Intelligence Officer and ensure all service statuses are finalized each shift.
• Build and maintain relationships with clients, executive assistants, and global affiliate partners.
• Identify opportunities to improve client experience and contribute to team projects such as the global affiliates masterbook.

Required profile

• 2–5 years experience in US‑based luxury limousine reservations.
• Impeccable attention to detail and ability to maintain accuracy under pressure.
• Strong written and verbal communication skills, able to convey a warm, professional tone.
• Flexible hours and a commitment to the company philosophy of seeing, knowing, and serving people.

Required skills

• LimoAnywhere platform proficiency.