Web Content Operations Associate

About the role

As part of the Global Digital Hub Team, the Web Content Operations Associate provides executional support for day-to-day web content authoring, publishing and maintenance across Global Digital Marketing. Working under the guidance of Managers and Senior Specialists, the associate carries out routine web updates, content entry, formatting, tagging, publishing support and quality checks so that content is accurate, published on time and kept to established standards, templates and workflows.

Key responsibilities

• Create, edit, format, upload and publish web content using approved templates, components and content management system tools.
• Perform routine website updates, including text edits, image updates, page changes, link maintenance, metadata updates and content tagging.
• Support the implementation of new pages, page revisions and content updates in line with requirements and publishing instructions.
• Apply content standards, formatting rules and quality expectations to ensure consistent execution.
• Run quality checks on content updates for accuracy, completeness, links, layout and adherence to publishing instructions before release.
• Monitor content tasks, requests and publishing queues and ensure they are completed within agreed timelines.

Required profile

• Bachelor's degree in Marketing, Communications, Digital, Business or a related field, or equivalent practical experience.
• Experience in digital content support, website administration, content publishing, marketing operations or a similar execution-focused environment is preferred.
• Strong attention to detail and ability to carry out routine content tasks accurately and consistently.

Required skills

• Basic familiarity with content management systems, digital publishing tools or website content workflows.
• Familiarity with web content formatting, metadata, links, images and page structure is an advantage.