Digital Marketing Business Support Associate

About the role

As part of the Global Digital Hub Team, the Digital Marketing Business Support Associate provides day-to-day execution and administrative support across Global Digital Marketing systems, processes and activities. Working under the guidance of Managers and Senior Specialists, the associate completes assigned tasks accurately and efficiently, supporting digital marketing and marketing technology services through content updates, campaign production support, data maintenance, user access administration, onboarding coordination and first-level support.

Key responsibilities

• Create, format, update and quality-check digital assets such as emails, landing pages, forms and web content using established templates and standards.
• Perform routine website and content authoring, including publishing, editing, tagging and maintaining digital content.
• Support CRM and marketing database administration, including data cleanup, record updates, list maintenance and basic data quality checks.
• Support onboarding by preparing accounts, completing setup steps and helping users understand access and support processes.
• Monitor shared support channels, ticket queues or intake requests and ensure they are logged, routed and tracked.

Required profile

• Bachelor's degree in Marketing, Business, Communications, Digital, Information Systems or a related field, or equivalent practical experience.
• Experience in digital marketing support, campaign execution, shared services, operations, content production or a similar execution-focused environment is preferred.
• Proactive, innovative problem-solver interested in digital project and tool management and digital technology trends.

Required skills

• Basic familiarity with digital marketing channels and workflows (campaign execution, content updates, email, social media, reporting).
• Familiarity with digital marketing platforms, content systems, CRM, marketing automation, collaboration tools or reporting tools is an advantage.