Senior Training and Communications Specialist

About the role

This senior position is responsible for designing, coordinating and delivering high‑impact training and communication initiatives within a fast‑paced professional services environment. You will manage both in‑person and virtual learning programs, ensuring seamless execution while supporting business development activities.

Key responsibilities

• Coordinate and manage logistics for in‑person and virtual training events, proactively resolving operational issues.
• Prepare, distribute and maintain training materials, client specifications, presentations, workbooks and role‑play resources.
• Oversee external event producers, handling scheduling, training, contracting and performance coordination.
• Maintain version control, document management and inventory of all training assets.
• Manage Salesforce data, billing information, contracts, vendor workflows and CRM updates.
• Support digital learning platforms (e.g., Adobe Connect) including updates, vendor coordination and system maintenance.
• Contribute to proposals, presentations, marketing materials, webinars and website updates.
• Analyze operational and training data using Excel to produce reports and support decision‑making.

Required profile

• 4‑7 years of experience in administration, training coordination, communications or operational support.
• Bachelor’s degree required.
• Excellent written and verbal communication skills, including proofreading and proposal writing.
• Strong organizational and project‑management abilities with a detail‑driven, multi‑project mindset.
• Ability to work independently and thrive in a collaborative, client‑focused environment.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – advanced PowerPoint design preferred.
• Familiarity with Salesforce and other CRM systems.
• Experience with virtual training platforms such as Adobe Connect, Zoom, Webex or Microsoft Teams.
• Analytical mindset for interpreting data and producing clear reports.