Retail Performance Manager (Freelance)

About the role

Fever, a tech platform for culture and live entertainment, is hiring a Retail Performance Manager for a freelance engagement at its festival in New York. The role reports to the Event Manager and Global Retail Lead and covers the day-to-day running of all retail stores, combining retail leadership, commercial performance and operational execution. It runs from 9/21/2026 to 1/9/2027, about six days per week, 14:00–23:30 plus meetings and reporting, with prep work from home and load-in, event run and strike onsite.

Key responsibilities

• Run the daily retail stores, keep standards high, resolve guest issues and make sure Square POS is used effectively.
• Lead load-in: set up stores, verify fixtures and lighting, liaise with the Props team, set up back-of-house and storage containers, train staff on Square POS and run a final readiness check.
• Manage the retail team: create rosters within budget, deliver training, track hours, and give feedback on performance.
• Control stock: receive deliveries, run weekly or monthly stock takes, reconcile stock in Square and keep accurate records.
• Merchandise products, price them correctly, monitor sales metrics and suggest improvements to the Global Team.
• Manage add-on fulfillment and deluxe bundles, with daily counts and weekly stock takes.
• Report daily metrics and a weekly performance summary, then a final show report with recommendations.
• Oversee load-out, pack and label stock, reconcile remaining stock and confirm completion.

Required profile

• At least five years of retail management, high-volume retail, experiential retail, live event or festival experience.
• Team leadership in a fast-paced, customer-facing environment; able to work days, nights, weekends and holidays.
• Physical demands: standing for long periods, lifting up to 25 lbs unassisted, bending and kneeling; must be eligible to work in the United States.
• First aid certification is a plus.

Required skills

• POS systems; Square experience preferred.
• Google Drive, Google Sheets and Google Meet.

Paid at $350 per day.