Manager, CX Adoption

About the role

The Manager, CX Adoption sits in the Adoption group within Customer Experience & Adoption at Pfizer, which aims to close the gap between capability built and practice adopted across Pfizer's internal AI platforms used by roughly 80,000 colleagues. The role covers the full adoption cycle, from beta and pilot through launch, campaigns, training and community work, and focuses on pilot cohorts, business units and functional teams. The manager runs each beta or pilot end to end, then feeds learnings into the launch plan and embed-stage work, working across the four adoption disciplines.

Key responsibilities

• Beta and pilot delivery: run each pilot from recruitment and onboarding through close-out, keep cohorts engaged, capture behavior and feedback, and deliver a plain-language readout with recommendations
• Launch and activation: turn pilot learnings into launch messages, draft colleague-facing content and test hooks, timing and format, and track exposure across the eight platforms
• Sustained use: produce short-form learning assets and run post-launch follow-through such as team onboarding, use-case spotlights and re-engagement
• Measurement and insight: feed adoption metrics (participation, activation, 30-day active use, sentiment) to the Analytics & Insights Lead and adjust programs in real time
• Advocacy and community: help recruit and maintain the Enterprise Colleague Advisory Community, build communities of practice and champion groups, and collect colleague stories and use cases

Required profile

• Degree with at least 4 years of experience, or master's with 2 years, or PhD with 0 years, or associate's with 8 years, or high school with 10 years of relevant experience
• Experience delivering pilots, betas or early-access programs end to end, and engaging groups of users over time
• Hands-on content production and fluent reading of usage and engagement data
• Clear written and spoken English, able to present to managers and directors
• Ability to manage several concurrent workstreams and prioritize as timelines change
• Daily use of generative AI tools in own work; permanent work authorization in the United States

Preferred requirements

• Ran a beta or pilot for an enterprise software or AI product
• Experience driving adoption of enterprise AI tools in a large, matrixed organization
• Recruiting and maintaining a research or advisory panel
• Knowledge of behavioral science or lifecycle marketing for habit formation
• Building lightweight tools with AI-assisted development; pharmaceutical or regulated-industry experience

What we offer

• Base salary of $99,200 to $165,400, with a performance bonus target of 12.5% of base salary and eligibility for a share-based long-term incentive program
• 401(k) with Pfizer matching contributions, paid vacation, holiday and personal days, caregiver/parental and medical leave, and medical, prescription drug, dental and vision coverage
• Hybrid work, occasional travel (about 10%) and early or late calls to support colleagues across time zones