Front Office Operations Manager

About the role

We are seeking a reliable Front Office Operations Manager to lead the front desk team at Eastern Slope Inn in North Conway, NH. In this role you will ensure a seamless guest experience from check‑in to check‑out while driving operational efficiency and staff performance.

Key responsibilities

• Lead and manage all front office functions, including check‑in, check‑out and guest services.
• Maintain high guest satisfaction scores and monitor Net Promoter Score.
• Oversee financial and operational reporting for the front desk.
• Develop, deliver and enforce training, processes and compliance standards.
• Coordinate with other departments to ensure smooth operations across the resort.
• Handle staffing, scheduling, performance reviews and recruitment for front office personnel.

Required profile

• Minimum 5 years of front office or hotel management experience.
• Strong organizational and time‑management abilities.
• Excellent verbal and written communication skills.
• Self‑motivated, able to work independently and make decisions.
• Physical ability to lift up to 25 lb and navigate stairs.

Required skills

• Proficiency with Microsoft Office and general computer applications.

What we offer

• Competitive compensation and paid training.
• Full‑time, year‑round employment with benefits including health, dental, vision, 401(k) matching and tuition reimbursement.
• Employee discounts on lodging and travel, paid time off and mentorship programs.
• Supportive work‑life balance and opportunities for career advancement.