Receptionist – Guest Services

About the role

Join the front‑line team at F1 Arcade as a Receptionist, the first friendly face guests encounter. You’ll create a welcoming atmosphere, manage check‑ins and walk‑ins, and ensure every visitor feels valued from the moment they arrive.

Key responsibilities

• Greet guests with warmth and professionalism, delivering a positive first impression.
• Handle reservations, walk‑ins, and check‑in procedures efficiently to maintain smooth guest flow.
• Provide attentive, courteous service that reflects the F1 Arcade brand.
• Collaborate with other departments to guarantee seamless guest experiences.
• Answer guest inquiries confidently and resolve issues promptly.
• Keep the reception area tidy, organized, and visually appealing.

Required profile

• Previous experience in hospitality, entertainment, or a fast‑paced guest‑facing role is a plus.
• Strong communication skills and the ability to think on your feet.
• Organised, proactive, and detail‑oriented with a can‑do attitude.
• Team player who brings positive energy to each shift.
• Flexible availability for evenings, weekends, and holidays.

Required skills

• Ability to lift up to 10 lb regularly and up to 50 lb as needed.
• Comfortable sitting for short periods, using cloud‑based video conferencing and phone systems.