Event Services Client Account Manager

About the role

Allied Universal Event Services, a leader in crowd management and event staffing, is hiring a Client Account Manager in Houston, Texas. The role oversees day-to-day operations and events at an assigned account, builds and maintains relationships with clients and employees, develops and retains staff, coordinates support services and solves problems. It covers show preparation through closeout while following all policies and procedures.

Key responsibilities

• Supervise daily event operations and staffing at the assigned client site
• Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, discipline and terminations
• Build and maintain strong relationships with clients and employees
• Coordinate support services to meet financial and operational goals and deliver quality customer service
• Ensure reporting and contract compliance, and keep clients informed of issues
• Handle escalated security issues and emergencies appropriately
• Use ABI and WinTeam for scheduling, billing and reporting
• Manage uniforms, equipment, supplies and vehicles, and maintain inventories and maintenance checklists
• Facilitate invoicing and follow up with the client to secure payment
• Prepare and distribute event post orders, create venue deployment sheets and show grids, and ensure staff are debriefed and ready for each event
• Ensure labor laws are followed and enforce grooming and appearance policies
• Keep in touch with the direct manager about client issues, performance, complaints, injuries and other important matters

Required profile

• High school diploma or equivalent
• At least three years of event management, event operations and/or event supervisory experience
• Experience hiring, developing, motivating and retaining staff
• Ability to manage multiple priorities, a diverse team and client requirements, and to work nights, evenings and holidays as needed
• Licensing may be required depending on state and local laws

Required skills

• Proficiency in Microsoft Office applications
• Preferred: facilities management, military or law enforcement experience, and previous payroll, billing and scheduling experience

What we offer

• Medical, dental, vision, basic life, AD&D, retirement and disability insurance
• Eight paid holidays, five sick days and four personal days
• Vacation accrued at 3.08 hours per two weeks, paid out only where required by law