Account Manager - Security

About the role

Allied Universal, a security and facility services company, is hiring an Account Manager in Houston, Texas. The Account Manager leads daily security operations, guides and develops a team of security officers and supervisors, and acts as the main point of contact for clients.

Key responsibilities

• Schedule security officers using AI-powered tools, meeting client contract hours while minimizing unbilled overtime
• Hire, coach and manage security officers and supervisors, overseeing payroll, performance and employee relations
• Act as the primary client contact and ensure high-quality service
• Respond to escalated incidents and emergencies, coordinating with clients and internal teams
• Oversee training, safety and site operational standards, and manage inventory of uniforms, equipment and supplies

Required profile

• High school diploma or equivalent; licensing may be required depending on state and local laws
• Valid driver's license if driving a company or personal vehicle while on business
• At least two years of experience in business operations, security management or supervising teams in a fast-paced environment
• Experience leading, developing and retaining a team while building client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments and law enforcement coordination
• Preferred: college degree in Business Administration or a law enforcement-related field, and experience in security, facility management or payroll/billing/scheduling

Required skills

• Proficiency in web-based applications and computer systems, including Microsoft Office
• Effective communication with clients and employees while managing multiple projects
• Financial acumen: managing staffing levels, turnover costs and inventory costs
• Nice to have: knowledge of CCTV, access control and badge administration

What we offer

• Medical, dental, vision, basic life, AD&D, retirement and disability insurance
• Eight paid holidays, five sick days and four personal days
• Vacation accrued at 3.08 hours per biweekly pay period, paid out only where required by law