Manager, Security Operations and Office Support

About the role

Ryan is looking for a Manager, Security Operations and Office Support to lead an integral branch of the Real Estate, Facilities and Office Services department and join its leadership team. The manager oversees global physical security, helps set and oversee security policies and procedures, and keeps security services running so employees, customers and guests can access corporate resources without interruption. The role also covers security projects, technology operations, audits, reporting and vendor coordination.

Key responsibilities

• Lead the Security and Office Support Operations team through hiring, retention and promotion, and provide leadership for customer service and team direction.
• Supervise scheduling to cover business hours and special situations such as power outages, bad weather and company events.
• Manage security access systems, including routine troubleshooting, remote resets and badge programming fixes.
• Coordinate security projects for new offices, renovations and acquisitions, and manage security technology installations and vendor coordination.
• Support incident response and investigations using badge, access control and video information.
• Maintain and update SOPs for physical security, develop annual budgets, and analyze KPIs and customer service evaluations.
• Develop training materials, maintain process manuals, and act as subject matter expert on switchboard technology, access systems and emergency planning.
• Audit monthly badge access reports, monitor surveillance equipment, and assess security policies for compliance and risk.
• Negotiate and procure security goods, coordinate vendor maintenance and repairs, and use security data for reporting and decision making.

Required profile

• Bachelor's degree and 3-5 years of supervisory experience in a customer service-related field.
• 3+ years of experience administering physical security systems (Lenel S2 and Milestone VMS preferred).
• Preferred: ASIS PSP or similar recognized certification; valid driver's license required.
• Ability to lift up to 40 lbs, occasional long periods sitting, and independent travel of up to 10%.

Required skills

• Intermediate Microsoft Office and internet navigation and research.
• Physical security systems administration (Lenel S2 and Milestone VMS preferred).

What we offer

• Hybrid work options and an award-winning culture.
• 14 weeks of 100% paid leave for new parents (adoption included).
• Monthly gym membership or equipment reimbursement, benefits eligibility day one, 401K with employer match, tuition reimbursement after one year, fertility assistance, and a four-week paid sabbatical after five years.