Customer Service Representative - Patient Registration

About the role

R1 RCM, a provider of technology-driven solutions for hospitals, health systems and medical groups, is hiring a Customer Service Representative for Patient Registration in Chicago. The role is part-time and PRN as needed, and is open to people with no prior healthcare experience, as full training is provided. It is the first point of contact for patients checking into the hospital.

Key responsibilities

• Register patients using multiple computer systems
• Answer phones and gather information quickly and accurately
• Help patients navigate the registration process and answer questions with confidence and compassion
• Assist patients who may be ill, anxious or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Required profile

• High school diploma or GED
• Strong customer service experience
• Ability to pass a background check, drug test and meet vaccination requirements
• Preferred: medical or healthcare experience (not required)

What we offer

• Base pay of $16.12 - $23.21 per hour, depending on role, level, location, experience and education
• Full training and a supportive team environment
• A competitive benefits package