OnSite Team Lead - Chicago, IL

About the role

Stryker is hiring an OnSite Team Lead in Chicago, IL. This field-based role directs the day-to-day work of the team so that quality workmanship, efficiency, SPD productivity and customer satisfaction are delivered. It involves supporting surgical procedures and managing preoperative and postoperative equipment, and works closely with account stakeholders, sales teams and cross-functional groups.

Key responsibilities

• Allocate work to the OnSite team and ensure quality and productivity requirements are met.
• Build an onboarding guide for new hires, keep them credentialed and compliant, and run team-building activities.
• Escalate performance and behavioral concerns to the Regional Supervisor and help write corrective actions and annual reviews.
• Share clinical expertise with a wide audience, give in-service training at customer request, and support Joint Commission requirements.
• Identify improvements and cost savings, track the fee-per-case submission, and maintain accurate monthly data reporting.
• Maintain up-to-date account information, including vendor credentialing, and escalate safety and quality issues.
• Partner with surgeons, surgical staff, central processing and biomedical teams to improve surgical outcomes.
• Attend continuing education webinars, create and lead team huddles, and troubleshoot and maintain Stryker equipment.
• Provide coverage on all shifts at the assigned account and other accounts, including on-call, overnight and weekend shifts, and overnight travel; shifts may rotate and can change without notice.

Required profile

• Bachelor's degree, associate's degree or equivalent certifications preferred.
• At least 1 year of operating room and/or sterile processing experience, with knowledge of anatomy, surgical procedures and techniques.
• 1 year of OnSite experience preferred.
• HSPA CRCST certification required for specialists in the Sterile Processing Department, with yearly renewal.
• Own smartphone required; a monthly cell phone stipend is provided.
• Ability to work on-call, cover other accounts and travel overnight, and to be within 45 minutes of the account if on-call is required.

Required skills

• Microsoft Office and basic computer skills.
• Strong verbal and written communication, interpersonal and organizational skills.
• Quick troubleshooting in high-stress situations and excellent time management.
• Ability to stand or walk for long periods and handle up to 50 lbs occasionally and 20 lbs constantly.

Pay is listed as $30.82 - $42.63 per hour, with 10% travel. Stryker is an equal opportunity employer; field roles may require a COVID-19 vaccination.