Boutique Team Leader – Retail Sales Supervisor

About the role

Join Nespresso’s boutique at University Village as a Boutique Team Leader. You will lead a high‑volume coffee retail store, driving sales, delivering exceptional customer experiences, and coaching a team of sales associates.

Key responsibilities

• Act as manager on duty, maximizing store productivity, building customer relationships, and using sales data to meet targets.
• Provide personalized coffee experiences through storytelling about product and sustainability practices.
• Conduct complimentary coffee tastings and share product knowledge to grow the customer base.
• Coach and train the sales team to achieve high sales and service performance.
• Maintain store standards, including visual merchandising, cleanliness, inventory management, cash handling, and safety compliance.
• Collaborate with colleagues, give and receive feedback, and champion innovative ideas.

Required profile

• Minimum 2 years of experience driving sales and leading a team in a high‑volume retail environment.
• Resourceful problem‑solver with patience for day‑to‑day challenges.
• Strong communication, time‑management and analytical abilities.
• Punctual and flexible to work opening, closing, weekend and holiday shifts.

What we offer

• Competitive hourly pay of $27 plus quarterly performance bonus.
• Opportunities for growth, personal development and career progression.
• Supportive, inclusive culture that values diversity and well‑being.
• Free Nespresso machine and coffee product allowance.
• 401(k) with company match, health and mental‑wellness programs, educational reimbursement.
• DE&I resource groups, commuter benefits, pet‑adoption reimbursement, employee recognition program and discounts at over 2,000 companies.