Inside Service Technician

About the role

The Inside Service Technician provides technical support to end users and field technicians for foodservice equipment, primarily hot‑side units. You will handle warranty and non‑warranty repairs, work with manufacturers on engineering changes, and have the opportunity to earn CFESA certifications.

Key responsibilities

• Communicate equipment information and troubleshooting solutions via phone and email.
• Diagnose and resolve issues using manuals, wiring diagrams, and parts listings.
• Document customer calls and equipment failures in the company database.
• Collaborate with manufacturers to recommend engineering changes.

Required profile

• Experience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training.
• Fluent English with strong written and verbal communication skills.
• Comfortable using a computer, MS Word, and Outlook.
• Ability to multitask and thrive in a fast‑paced team environment.

Required skills

• Electric/gas appliance repair
• Refrigeration systems
• HVAC knowledge
• Proficiency with MS Word
• Proficiency with Outlook

What we offer

• Hybrid work schedule
• Quarterly profit‑sharing bonus
• Monthly IT stipend
• Casual dress code
• On‑demand pay options
• Traditional benefits: health insurance, 401k with match, employee assistance programs, paid time off