Customer Engineer Manager – Austin, TX

About the role

Lead a skilled team of customer engineers who support Applied Materials’ semiconductor equipment customers. Serve as the primary face of the company, building relationships and delivering technical solutions for advanced display and chip technologies.

Key responsibilities

• Build and maintain strong customer relationships, conduct trainings, visits, and produce documentation and reports.
• Coach and direct a team of customer engineers, managing schedules, performance reviews, career planning, and awards.
• Lead operational‑excellence initiatives and act as the prime interface with product divisions, service, and sales teams.
• Oversee system installations, account planning, cost efficiency, and serve as the point of contact for service‑related issues.

Required profile

• Bachelor’s degree in a relevant field.
• 4–7 years of experience in the semiconductor industry.
• Strong leadership and people‑management abilities.
• Ability to use tact and diplomacy when handling sensitive issues.

Required skills

• Metrology and PDC knowledge.
• DDP knowledge.
• FSO experience.

What we offer

• Salary range $88,000 – $121,000 per year.
• Comprehensive medical, dental, vision, disability, and life insurance plans.
• Retirement savings options and paid time off.
• Career development, mentoring, global employee programs, and stock purchase opportunities.