Adult Telehealth Advanced Practice Clinician (NP/PA)

About the role

Atrius Health, part of the Optum family of businesses, is seeking an Adult Telecom Advanced Practice Clinician (APC) to join its team in Auburndale, MA. The APC provides high-quality, patient-centered telephonic and virtual clinical care for adult patients during overnight hours, weekends, holidays and other designated coverage periods. The role works closely with registered nurses, patient service representatives, physicians and specialists to support safe, efficient after-hours care.

Key responsibilities

• Evaluate and manage patient concerns through telephone and virtual encounters, assess symptoms and determine acuity.
• Provide evidence-based clinical guidance and facilitate disposition, such as home care, urgent care evaluation, ED referral or provider follow-up.
• Manage urgent, high-priority and routine patient calls, review abnormal lab and diagnostic results when assigned, and handle medication management and prescription renewals within scope of practice.
• Document all patient interactions accurately and timely in the electronic medical record.
• Work evening, overnight, weekend and holiday shifts, using Epic, secure chat and telephony systems, and assist with clinical queues and patient follow-up.
• Collaborate with support staff, mentors new clinicians, escalate patient safety concerns and support departmental initiatives.
• When assigned, monitor call volume and message pools, distribute urgent calls, guide staff in real time and coordinate staffing adjustments and breaks.

Required profile

• Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
• Current DEA registration and controlled substance prescribing privileges, as applicable.
• BLS certification.
• At least two years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine or a related field.
• Ability to work independently and make sound clinical decisions; strong communication, assessment and critical thinking skills.
• Preferred: prior telehealth, triage, urgent care or after-hours experience, Epic experience, and experience in a high-volume, fast-paced setting.

What we offer

• Compensation generally ranging from $110,955 to $199,115, including base pay and bonus, with benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution.
• Opportunities to grow within the organization and contribute to practice improvements.