Pharmacy Customer Service Associate

About the role

Walgreens is hiring a Pharmacy Customer Service Associate who models and delivers a distinctive customer experience, registers sales on the assigned cash register and provides courteous, efficient checkout service. Under the direct supervision of the pharmacist, the associate also helps with the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.

Key responsibilities

• Greet customers and patients, resolve issues and answer questions; share customer service best practices with team members.
• Register purchases, collect cash, give change, and handle voids, returns, rain checks, refunds and exchanges.
• Recommend items, trade-ups and companion items, and guide customers to the OTC aisle.
• Keep counters and shelves clean and well merchandised, take inventory, price merchandise and maintain records.
• Enter patient and drug information correctly, fill prescriptions by retrieving, counting and pouring drugs, verify accuracy and check for interactions, and report prescription errors immediately.
• Handle non-pharmacist telephone calls, process manual third-party claims and perform other clerical duties.
• Help with inventory management, file claims for warehouse overages, shortages, order errors or damaged goods, and comply with state and local laws on regulated products.
• Build displays, complete resets and revisions, and follow stock rotation (first in, first out).
• Provide photo-area service (passport photos, prints, creative machines) and web pick-up (monitor orders, fill and deliver them).
• Keep the store clean and orderly, and complete special assignments as assigned.

Required profile

• Fluent in reading, writing and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Preferred: six months of retail experience, prior Walgreens experience, good math and computer skills, knowledge of store inventory control, and PTCB certification.