Part-Time Guest Service Agent – Hospitality Front Desk

About the role

Join the Embassy Suites Birmingham team as a Part‑Time Guest Service Agent and be the first friendly face guests see. You will ensure smooth check‑in and check‑out experiences while delivering the warm hospitality Hilton is known for.

Key responsibilities

• Greet guests, verify reservation details, assign rooms and issue keys.
• Process departures, verify charges, handle payments and issue receipts using the POS system.
• Provide accurate information about hotel amenities, room types, rates, promotions and local attractions.
• Promote hotel services and up‑sell amenities to maximize revenue.
• Respond promptly to guest requests, resolve concerns and manage communications.

Required profile

• High school diploma or GED; prior front‑desk or guest‑service experience preferred.
• Strong customer‑service, communication and problem‑solving abilities.
• Ability to multitask, prioritize and stay organized in a fast‑paced environment.
• Team‑oriented mindset with a commitment to confidentiality.
• Open availability for mornings, evenings, weekends and holidays.

Required skills

• Proficiency with Microsoft Office applications.