Front Desk Receptionist (PIV General Clerk I) – NOAA

About the role

Crossroads Talent Solutions is seeking a professional, customer‑focused PIV General Clerk I to support NOAA’s Badging and Credential Center at the Silver Spring Headquarters. The role serves as the main lobby receptionist, handling front‑desk service, visitor processing, telephone support and administrative assistance for a diverse federal audience.

Key responsibilities

• Greet and receive visitors, log arrivals and coordinate escorts as needed.
• Manage a multi‑line telephone system, answer calls, transfer and record messages.
• Respond to routine inquiries via phone and email.
• Provide administrative support to the Badging and Credential Center, including equipment and supply maintenance.
• Collect identification cards from departing personnel and assist with termination actions.
• Maintain organized filing, record‑keeping systems and enter data into government databases.
• Operate standard office equipment to prepare, compile and distribute information.
• Offer backup support to other Badging Center staff and perform additional clerical duties as assigned.

Required profile

• Strong customer‑service and interpersonal abilities.
• Excellent verbal and written communication skills.
• Professional demeanor when interacting with federal employees, contractors, military personnel and the public.
• High attention to detail and ability to manage multiple tasks in a fast‑paced environment.
• Discretion, tact and diplomacy handling sensitive information.
• U.S. citizenship with an active Public Trust clearance or ability to obtain one.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using general computer and database systems.

What we offer

• Medical, dental and vision benefits.
• 401(k) retirement plan.
• Life insurance coverage.
• Employee health and wellness program.