Director of Client Growth

About the role

Gradient Experience is seeking a Director of Client Growth to lead retention and expansion of its largest accounts, each generating $1M+ in annual gross income. This senior position focuses on deepening relationships with existing brands and uncovering new revenue opportunities across departments.

Key responsibilities

• Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts.
• Develop multi‑threaded connections across brands and departments within client organizations.
• Generate warm introductions and referrals to adjacent brands or departments, expanding Gradient’s footprint.
• Meet AGI retention and brand retention targets for assigned accounts.
• Collaborate with the project‑management team to monitor delivery quality without managing execution.
• Travel regularly to build in‑person rapport with clients.
• Report retention and growth performance directly to the Chief Client Officer.

Required profile

• 8+ years of client leadership, account growth, or business development experience, preferably in an agency setting.
• Proven track record of growing and retaining large client relationships.
• Ability to navigate complex, multi‑department client organizations.
• Comfort with owning revenue retention and growth numbers.
• Willingness to be based in New York and travel regularly.

Required skills

• Hubspot
• LinkedIn Sales Navigator

What we offer

• Base salary $150,000‑$175,000.
• Performance bonus 25‑35% of base, tied to AGI retention and growth.
• On‑target earnings $190,000‑$235,000.
• Director‑level individual contributor role with no direct reports.