Branch Manager – Brooklyn, NY

About the role

The Branch Manager will lead the Brooklyn branch, ensuring an excellent customer experience while meeting financial targets and operational standards. This position is central to driving sales, fostering team engagement, and maintaining compliance with banking regulations.

Key responsibilities

• Direct overall branch performance, achieving sales targets and optimizing processes.
• Develop and implement sales strategies to grow revenue and market share.
• Coach, develop, and motivate team members, setting clear expectations and supporting professional growth.
• Manage hiring, retention, scheduling, and employee engagement across all job families.
• Utilize digital platforms to enhance customer interactions and promote self‑service options.
• Handle escalated customer issues, providing effective resolutions.
• Ensure risk management, compliance, and adherence to company policies and regulatory requirements.

Required profile

• Proven experience leading a retail banking or financial services team.
• Strong understanding of sales pipelines, customer relationship management, and branch operations.
• Ability to analyze performance data and make strategic decisions.
• Excellent communication skills for in‑person, phone, and digital channels.

Required skills