Branch Manager – Court St, Brooklyn

About the role

Santander is seeking an experienced Branch Manager to lead its Court St location in Brooklyn, NY. You will be responsible for delivering an excellent customer experience while meeting financial targets and ensuring operational efficiency.

Key responsibilities

• Direct overall branch performance, achieving sales targets and optimizing processes.
• Develop and implement sales strategies to grow revenue and market share.
• Coach, develop, and motivate a team of banking professionals.
• Manage hiring, retention, scheduling, and employee engagement.
• Engage customers with consultative conversations to provide tailored financial solutions.
• Analyze performance data to drive strategic improvements.
• Ensure compliance with banking regulations and risk‑management policies.
• Utilize digital platforms to enhance self‑service options and customer interactions.

Required profile

• Proven experience managing a bank branch or similar retail financial operation.
• Strong leadership and people‑development capabilities.
• Ability to analyze data and make strategic decisions.
• Excellent communication skills for in‑person, phone, and digital channels.
• Commitment to compliance, risk management, and regulatory standards.

Required skills

• Knowledge of digital banking platforms and self‑service technologies.
• Understanding of banking regulations and risk‑management practices.