Workforce Absence Operations Manager

About the role

Sedgwick is hiring a Workforce Absence Operations Manager in West Hills. The role oversees technical and operational functions, including compliance with company standards and industry best practices, consistent delivery of quality services, staffing and training needs, and budget preparation and profit and loss management. The manager has direct responsibility for less than 25 colleagues.

Key responsibilities

• Oversee the internal quality review process and report monthly.
• Ensure compliance with client internal controls, audit requirements and service agreement requirements.
• Establish a business plan with goals and objectives for assigned clients.
• Ensure claims management policies and procedures are followed so service standards, state statutes and regulations, disability plan documents, industry best practices and client requirements are met.
• Establish and maintain client contacts.
• Support the organization's quality programs and perform other duties as assigned.
• Travel as required.
• Administer company personnel policies, follow staffing standards and training recommendations, interview and hire colleagues, set performance development plans and hold performance discussions.
• Provide support, guidance, leadership and motivation to colleagues.

Required profile

• Bachelor's degree from an accredited college or university preferred; licenses as required; professional certifications appropriate to the line of business preferred.
• Eight years of claims management experience or an equivalent combination of education and experience, including two years of supervisory experience.

Required skills

• Excellent oral and written communication, including presentation skills.
• PC literacy, including Microsoft Office products.
• Leadership, management and motivational skills.
• Analytical and interpretive skills, strong organizational and interpersonal skills, and negotiation skills.
• Ability to work in a team and to meet or exceed performance competencies.

What we offer

• Starting pay of $85,000 - $98,000 USD per year, with bonus eligibility and a $2,000 annual SIPP.
• A benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, and a flexible spending or health savings account.