Virtual Client Care Administrative Assistant

About the role

Join Job Duck as a Virtual Client Care Administrative Assistant and become a key member of a dynamic, remote team focused on delivering exceptional client support. You will handle communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently.

Key responsibilities

• Document all findings and interactions accurately in the CRM system.
• Maintain professionalism and empathy in all client and provider interactions.
• Contact providers to request and review outstanding invoices and verify balances.
• Coordinate timely follow‑ups with clients, providers, and stakeholders.
• Negotiate with providers on behalf of clients after the training period.
• Participate in daily, weekly, and monthly team meetings.
• Confirm applicable insurance coverage for clients.
• Communicate with multiple providers and consolidate inquiries for efficiency.

Required profile

• Minimum of 1 year experience in a client‑facing or customer service role.
• Sales experience required.
• Bilingual proficiency in English and Spanish.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Empathetic, professional, and emotionally mature.
• Ability to work independently and collaboratively.
• Reliable remote work setup with quiet, distraction‑free environment.

Required skills

• Proficiency with CRM systems.
• Experience using VoIP tools.

What we offer

• Monthly compensation ranging from 1150 USD to 1220 USD.
• Paid time off and parental leave.
• 100% remote, full‑time, long‑term career opportunity.
• Professional development and training.
• Dedicated support from the Job Duck team.