Virtual Assistant / Office Admin - Healthcare

About the role

A fast-growing physical therapy and wellness company based in Florida, USA, is looking for a proactive, detail-oriented Virtual Assistant / Office Admin with a healthcare background and strong customer service skills. The role is fully remote and supports daily operations, patient communication and scheduling. It is advertised as a full-time position with independent contractor engagement.

Key responsibilities

• Manage patient scheduling, appointment confirmations and calendar coordination
• Respond to emails, messages and phone inquiries professionally and promptly
• Assist with data entry, documentation and record management
• Support insurance verification and patient intake when required
• Maintain accurate patient records and follow confidentiality standards
• Coordinate with therapists and office staff to streamline workflows
• Provide customer support to patients before, during and after appointments, including follow-ups and reminders
• Handle general office organization tasks

Required profile

• Previous experience in a healthcare, medical, wellness or physical therapy setting
• Proven customer service or client-facing experience
• Excellent organizational and multitasking abilities
• High attention to detail and ability to work independently remotely
• Reliable internet connection and a professional remote work setup
• Experience supporting healthcare administration or patient coordination is highly preferred

Required skills

• Strong written and verbal English
• Scheduling tools, CRMs, Google Workspace and office software

What we offer

• Competitive salary based on experience and qualifications
• Fully remote role with long-term growth potential
• Opportunity to grow into senior administrative or operations support roles
• Exposure to the health and wellness industry and close work with healthcare professionals