Verifying Official - Military ID Card Services

About the role

Crossroads Talent Solutions is hiring a full-time, on-site Verifying Official to provide identification card administration support at the MNCC Personnel Support Detachment on Naval Weapons Station, Joint Base Charleston, South Carolina. The position supports two military identification card issuance offices, helping military personnel, dependents, retirees and other eligible individuals with card processing and issuance. Pay is $17.75 per hour.

Key responsibilities

• Greet customers and verify their documentation to determine eligibility for military ID card services
• Process and issue ID cards according to DoD procedures, recording arrival times and managing the queue
• Complete card issuance within a 15-minute goal per customer
• Use DEERS and RAPIDS, educate customers on self-service options and appointment scheduling, and keep handouts available
• Maintain RAPIDS workstations, printers and supplies, and keep workstations organized
• Provide updates to Government personnel and safeguard personally identifiable information

Required profile

• High school diploma or GED
• Ability to pass a background investigation and meet installation access and suitability requirements
• Strong customer service, communication and interpersonal skills
• Professional demeanor with military personnel, civilians, retirees and families
• Preferred: prior experience in military ID issuance, credentialing or administrative support, and familiarity with DEERS/RAPIDS

Required skills

• Basic computer proficiency and ability to operate office equipment
• Attention to detail when reviewing identification documents and eligibility information
• Ability to handle multiple customer requests accurately and follow Government procedures and security requirements

What we offer

• Medical, dental and vision benefits
• 401k and life insurance plans
• Employee health and wellness program