Vendor Management Specialist – Service Provider Office (Hybrid)

About the role

The Vendor Management Specialist in the Service Provider Office (SPO) supports the onboarding, documentation, and lifecycle management of claims service providers. Working closely with multiple functional teams, the role ensures that all vendor activities follow established SPO procedures and meet compliance and audit standards.

Key responsibilities

• Partner with Business Areas to coordinate claims service provider onboarding and off‑boarding in line with SPO guidelines.
• Act as the primary contact for internal stakeholders on vendor reviews, approvals, issue resolution, and termination processes.
• Maintain and audit required governance, documentation, and approval records to ensure compliance.
• Respond to internal audit inquiries and provide evidence of vendor management activities.
• Support cross‑functional SPO positions, including Legal & Claims Vendor Consultant and Claim Quality Appraiser, to ensure alignment across vendor management, compliance, and quality initiatives.

Required profile

• Strong attention to detail and ability to manage multiple documentation streams.
• Experience working in vendor management, compliance, or related administrative functions.
• Familiarity with audit and regulatory requirements in a claims or insurance environment.
• Excellent communication skills for coordinating with legal, risk, information security, and business teams.

Required skills