Unified Communications Administrator (Tier 2, 10-hour shift)

About the role

CACI is seeking a Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The role sits in the Enterprise Communications Services 3 (ECS3) program, which covers design, transition, operations and continual service improvement of Unified Communication services, including video teleconferencing, voice over IP, instant messaging, presence and audio/video streaming, with some PBX support. It is a regular, full-time position working four days on, three days off, on a 10-hour shift from 14:00 to 00:00 Wednesday to Saturday (UC Tier 2), with up to 10% local travel.

Key responsibilities

• Provide technical knowledge of VoIP/PBX systems, telecommunications standards and Cisco Unified Communications Manager.
• Support IM systems such as Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Support audio/video streaming, including set-top boxes, Vbrick Rev and the Integrated Management Controller.
• Support video teleconferencing equipment such as TMS, CODEC, MCU and CMS, including scheduling, monitoring and administrative support.
• Train lower-skilled staff, guide engineering on projects and use ticketing software to manage and prioritize work.
• Troubleshoot UC&C issues (endpoints, bandwidth, profiles, misconfigurations) and perform root cause analysis.
• Perform IOS and software upgrades, patching and ensure compliance with network security policies.
• Assist in developing training materials, local guides and SOPs, and report notifications per procedure.

Required profile

• Active TS/SCI security clearance with polygraph.
• Bachelor's degree in a related field, or equivalent experience.
• At least 5 years of experience with unified communications.
• IAT Level II certification.

Required skills

• Knowledge of H.323, E.164 and SIP dialing protocols.
• Understanding of network topology and networked hardware and software tools.
• Desired: Network+, ITIL Foundations or Agile Foundations, and CCNP Collaboration certifications.

What we offer

• Proposed pay range of $86,600 to $181,800, depending on location, experience and skills.
• Healthcare, wellness, financial, retirement, family support, continuing education and time-off benefits.
• A flexible time-off benefit and access to learning resources.