Travel Expert – Luxury Bespoke Tours (Remote)

About the role

We are seeking an experienced Travel Expert to join our award‑winning luxury tour operator. Working remotely (ideally from Boston or New York), you will craft bespoke European travel experiences that inspire and delight our high‑net‑worth clients.

Key responsibilities

• Design and sell tailor‑made, cutting‑edge itineraries, including honeymoons and luxury tours.
• Build strong relationships with clients to understand their travel aspirations and deliver personalised solutions.
• Collaborate with marketing and product teams to keep our brand and offerings fresh.
• Utilise a Global Distribution System (preferably Galileo) for flight bookings.
• Negotiate with suppliers and price trips competitively while maintaining high value.
• Ensure flawless execution of trips and maintain premium client communication before, during, and after travel.

Required profile

• Proven sales experience in the luxury travel sector.
• Extensive knowledge of European destinations and current travel trends.
• Strong relationship‑building and rapport‑creating abilities.
• Detail‑oriented with a commitment to delivering world‑class service.
• Excellent communication and organisational skills.

Required skills

• Galileo GDS (or similar Global Distribution System) for flight reservations.

What we offer

• Competitive salary with target‑based bonus.
• 401(k) contribution and healthcare plan.
• Annual familiarisation trip to a Black Tomato destination.
• Personal travel allowance and 20 days PTO (increasing with tenure).
• Birthday off, volunteering day each month, and additional days for relocation.
• Access to curiosity courses and a six‑month family leave.