Telecommunicator Specialist – Public Safety Dispatch

About the role

The Illinois State Police Division of Statewide 9‑1‑1 is seeking a detail‑oriented Telecommunicator Specialist to operate a multi‑channel trunked radio network and handle emergency, non‑emergency and 9‑1‑1 calls. The position works at a multi‑terminal console, using several databases and messaging systems to support law‑enforcement and emergency operations.

Key responsibilities

• Receive, monitor and transmit critical information for police and emergency units via a trunked radio network.
• Answer and respond to emergency, non‑emergency and 9‑1‑1 calls from the public.
• Monitor Doppler weather data on the National Weather System EmNet platform and relay weather‑related information to the National Weather Service through NAWAS.
• Maintain accurate and timely information flow to support coordinated emergency response.

Required profile

• Strong attention to detail and service‑focused mindset.
• Ability to work in a fast‑paced, high‑stress environment handling multiple communication streams.
• Clear communication skills for relaying information to mobile units and base stations.

Required skills

• Proficiency with multi‑channel trunked radio communications.
• Experience using emergency call handling systems and 9‑1‑1 dispatch software.
• Familiarity with weather monitoring platforms such as National Weather System EmNet and NAWAS.

What we offer

• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension plan, deferred compensation and other pre‑tax benefit programs.
• Paid sick days, vacation days, personal days and state holidays.