Telecommunications Field Service Representative (FSR)

About the role

Trace Systems is hiring a Telecommunications Field Service Representative (FSR) to provide hands-on technical support for the Missile Defense Agency (MDA) architecture supported by the Defense Information Systems Agency (DISA) at Eareckson Air Station, Alaska. The FSR acts as the on-site technical representative for circuit installations, upgrades, network connectivity and troubleshooting, serving as the main technical contact for government personnel and linking them with engineering teams, service providers and program management.

Key responsibilities

• Perform hands-on support for circuit installations, activations, upgrades and infrastructure changes.
• Coordinate and run circuit turn-ups, testing, troubleshooting and acceptance activities.
• Provide on-site technical assistance for connectivity issues and act as the primary technical point of contact for government personnel.
• Coordinate with DISA, service providers and engineering teams on provisioning, implementation, testing and restoration.
• Support planned maintenance, network modifications, equipment installations and technology refresh initiatives.
• Resolve technical issues affecting network availability or mission operations and validate circuit functionality after changes.
• Maintain accurate technical documentation and track service requests and implementation status.
• Follow government procedures, security requirements and change management processes, and report progress and service impacts to the customer.

Required profile

• Active, in-scope US Government Secret clearance (minimum).
• US citizenship required due to contract requirements.
• DoD-8570 IAT Level II baseline certification (e.g., Security+ CE) at start.
• Experience supporting telecommunications, network infrastructure, circuit installations or enterprise communications systems.
• High school diploma; strong troubleshooting, analytical and organizational skills.

Desired qualifications

• Experience supporting DISA, MDA, DoD or other federal telecommunications programs, and familiarity with DISA circuit provisioning and activation.
• Experience coordinating service providers and managing circuit implementation.
• Familiarity with network testing equipment and troubleshooting tools, and with network modernization projects.
• Relevant certifications such as CompTIA Network+ or CCNA.