Technical Support Engineer (Branch Engineer)

About the role

GadellNet Consulting Services is a growing IT company serving businesses across the Midwest. As a Branch Engineer you will handle all onsite support, acting as the main point of contact for clients assigned to you and ensuring timely arrival at sites, coordination with dispatchers when delays occur, and escalation of unresolved issues to remote teams. The role is onsite and involves travel to clients in the Indianapolis area.

Key responsibilities

• Be the primary onsite resource for remote teams and the first contact for client technical issues
• Repair, warranty and deploy workstations; diagnose and resolve network issues
• Assist the project team with network rollouts, server migrations, Office 365 deployments and office moves
• Help maintain and write client documentation and identify upgrade or gap opportunities for account management
• Take part in an on-call rotation, including after-hours server room hardware installation and configuration (switches, firewalls, UPS)
• Troubleshoot and resolve remote tickets when onsite work is not available

Required profile

• 2+ years of experience troubleshooting desktop systems up to Windows 11, server systems up to Server 2022, Office 365, modern network equipment and Microsoft Teams conference rooms
• 2+ years of experience with network design, maintenance, installation and cabling, and mounting network hardware in racks
• Application support experience and strong documentation skills
• Reliable transportation and a valid driver's license; occasional lifting over 50 lbs
• Eligible to work in the US; no visa sponsorship offered

Required skills

• Windows 11, Server 2022, Office 365, Exchange 2019, modern network gear
• Network cabling, rack mounting, diagnostic utilities
• Desirable: server administration, Active Directory, GPO, Zebra printers, PowerShell/CMD

What we offer

• Health, vision and dental insurance
• Paid time off, including parental leave and volunteer time
• Flexible work environment and access to mental health services
• Employee matching donation program and 401k with employer matching