Technical and Sim Support Specialist - Tier 1/Tier 2

About the role

Covista, which operates Chamberlain University, is hiring a full-time Technical and Simulation Support Specialist (Tier 1/Tier 2) in Miramar, Florida. The specialist provides advanced technical support for campus and remote equipment and services, coordinates repairs, builds software packages and gives intermediate-level support to the SimCare center, which runs about 10 hours per week.

Key responsibilities

• Provide Tier 1 and Tier 2 support to the campus and associated remote locations, and coordinate daily classroom equipment inspections and repair tickets.
• Build images and software packages for deployment, and assist student workers and support techs with help desk issues.
• Ensure lab equipment meets academic delivery requirements and help maintain lab security of equipment and software.
• Support network, server and telecommunication needs, and act as liaison for facilities-related needs and onsite vendors.
• Take part in training and evaluation sessions and recommend improvements to lab environments.
• Provide intermediate support to the SimCare center, including responding to service calls and setting up equipment on short notice.
• Support Simlab, briefing rooms, nurses station and learning space equipment (manikins, computers, projectors, carts, software updates).
• Complete other duties as assigned and comply with all policies and standards.

Required profile

• Associate's degree in a technical field preferred.
• 2 years of experience with desktop support or a help desk, and 2 years with Microsoft Active Directory in a large network environment.
• Entry-level experience with networking, data and voice systems.
• Ability to lift up to 50 lbs; occasional evening and weekend work may be required.
• Must complete Chamberlain University SimCare Technical Support Certification (Laerdal, Gaumard and Learning Space training).

Required skills

• Good working knowledge of hardware and software installation in a network environment.
• PC troubleshooting, printer troubleshooting and repair, and knowledge of Microsoft operating systems.
• MCP and A+ certification preferred.

What we offer

• Expected salary range of $38,894 to $68,341, depending on experience, location and other factors.
• Health, dental, vision, life and disability insurance.
• 401k retirement plan with a 6% employer match.
• Flexible time off policy and 12 paid holidays.