Support Specialist II – New York

About the role

This is a 12‑month contract position located in an office in New York, NY. The Technical Support Specialist will provide hands‑on assistance to users, troubleshooting computer software and hardware issues while gaining exposure to a broad range of technical challenges.

Key responsibilities

• Address user inquiries related to software or hardware operation, focusing on lower‑complexity problems.
• Perform remote software installations and hardware testing as required.
• Execute commands, monitor system performance, and identify errors.
• Maintain daily records of communication, problems, remedial actions, and installations.
• Use technical manuals, diagnostics tools, and user interaction to resolve issues.

Required profile

• 12 months to 2 years of IT operations experience, specifically with macOS and an enterprise ticketing system.
• Strong verbal and written communication, problem‑solving, and customer‑service skills.
• Willingness to travel locally between offices.

Required skills

• macOS
• Enterprise ticketing system
• Mobile Device Management (MDM) knowledge
• Office 365 / Google Workspace
• Multi‑factor authentication

What we offer

• Competitive pay ($25‑$29 per hour) and paid time off.
• Collaborative environment with upskilling opportunities.