Supply Chain Consultant – Return & Repair Transformation

About the role

Join Accenture's Smart Aftersales Service team to help clients redesign and optimize their Return & Repair operations. You will work on strategic consulting and transformation initiatives that improve operational efficiency, customer experience, turnaround times, and value recovery.

Key responsibilities

• Support Return & Repair transformation programs and assess current processes.
• Analyze and optimize reverse logistics and repair workflows.
• Participate in design, assessment, and transition engagements.
• Facilitate workshops and stakeholder discussions.
• Contribute to business development and solution design activities.

Required profile

• University degree and advanced English.
• 2–20 years of experience in returns, repair, reverse logistics or related aftermarket supply chain roles, with some consulting exposure.
• Background in automotive, high‑tech, industrial equipment, medical devices, logistics or manufacturing is preferred.

Required skills

• Experience with ERP and logistics platforms such as SAP SD, SAP EWM, Oracle SCM, Microsoft D365.
• Knowledge of reverse logistics, value recovery, RMA management, and end‑of‑life processes.